Return & Refund Policy
Your satisfaction is our priority
30-Day Money-Back Guarantee
We stand behind the quality of our portable X-ray devices. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. No questions asked.
Return Conditions
Original Packaging
Product must be returned in its original packaging
Complete Accessories
All accessories and manuals must be included
Within 30 Days
Return request must be made within 30 days of delivery
Unused Condition
Product must be unused and in resalable condition
Refund Process
2
Ship the Product
We'll provide a return shipping label. Pack and ship the product back to us
3
Receive Refund
Refund processed within 5-7 business days after we receive the product
2-Year Warranty
All Riximedical portable X-ray devices come with a comprehensive 2-year manufacturer warranty covering:
- Manufacturing defects in materials and workmanship
- Free repair or replacement of defective parts
- Technical support and troubleshooting
- Extended warranty options available for purchase
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or show signs of use
- Products with damaged or missing original packaging
- Return requests made after 30 days
- Customized or special order products
Return Shipping
-
Defective products:We cover all return shipping costs
-
Change of mind:Customer is responsible for return shipping costs
-
International returns:Customer covers shipping; we refund product cost only
Need Help with a Return?
Our customer service team is here to assist you
